Hi,
I'm mentioning below the problem that we are facing when we open a form based PDF created using a licensed version of Adobe Livecycle Designer ES (Version 8.2.1.4029.1.523496) on a MAC machine through a Safari Browser.
We tested this PDF form on a windows machine and the PDF opens in an IE browser via the latest Adobe reader 9.3 without any problem. I then received complaints by our clients that they were unable to open the same PDF on their Safari browser on a MAC machine, I tried to resolve the problem by downloading the latest version of Adobe Reader 9.3 for MAC but noticed that the Safari browser window would just keep refreshing the page without displaying the PDF at all. I then uninstalled the Adobe Reader 9.3 version and downloaded and installed an older version i.e., Abobe Reader 8.2 version for MAC and noticed that the PDF document successfully opened in the Safari browser. My question is why does a form based PDF work with an older version of Adobe Reader for MAC and not with the latest version? Our clients are not comfortable with the fact that we are refraining them from upgrading to the latest version of Adobe Reader for MAC and that they would have to downgrade their existing Adobe Reader 9.3 to a lower version Adobe Reader 8.2 in order for the PDF forms to work when it should be the other way around.
Is there any fix or a patch that is currently being worked on that would resolve this issue in the latest Adobe Reader for MAC? If yes then when would it be ready? This issue is quite critical for our business and would appreciate it if this would be looked into with high priority.
Thanks and Regards,
Sheikh Huraiz Ahmed.