Hi Guys,
Yesterday: spam from Adobe raving about their new "Acrobat X"
Yesterday: purchased and downloaded upgrade version.
Today: 97 minutes on hold before speaking to a call centre operator because software licence would not load
Today: 97 minutes on Adobe website trying to fill out a written service request (can't do so until product registered!)
Today: told my registration is "not valid" because I did not own Acrobat 7 for Mac (switched from PC late last year)
Today: told to go look for a form on the Adobe website where I could de-register my purchase for a refund.
Today: waited an additional ten minutes "on hold" for a "supervisor" before realising the line was dead.
I'm totally wierded out here - is Adobe service really this bad?
I have owned: CS2 MC, CS3 MC, CS4 MC, CS5 Production Premium.
Shouldn't I be eligible for an upgrade?
What have I missed?
Matt