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Help—"Suite Product Activation Needed"—Acrobat Pro CS5

May 28, 2010, 9:21 am
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Hello.

I searched the forums but no one seems to have this problem (or I missed it).

 

See enclosed JPEG. It says,

"Suite Product Activation Needed

Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop)."

 

Yes, I entered in the CS5 serial number and activated the suite through Photoshop. Yes, I entered in the separate serial number for Acrobat. It was accepted but then gives me the activation error. Yes, I tried deactivating CS5, rebooted, reactivated CS5, relaunched Photoshop CS5, relaunched Acrobat, and... same error.

 

Anyone have a solution? (other than trying to uninstall and reinstall the Suite which I really don't want to do)

 

Rudy

 

acrobatCS5_activation.jpg

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Acrobat Pro 9 crashes when opened on network accounts

September 3, 2008, 12:43 pm
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We use network logins via Open Directory on our network. For users with either 10.5.4 or 10.4.11, whenever they try to open Acrobat on their network accounts, it hangs and eventually crashes. It will open fine on local machine accounts. This has been seen on all machines, be their Intel or G5. Here is the crash log via console. Any ideas?

Process: AdobeAcrobat [10758]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2008-09-03 16:29:56.664 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x921b2b9e __kill + 10
1 libSystem.B.dylib 0x92229ec2 raise + 26
2 libSystem.B.dylib 0x9223947f abort + 73
3 libstdc++.6.dylib 0x93706005 0x936be000 + 294917
4 libstdc++.6.dylib 0x9370410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9370414b std::terminate() + 29
6 libstdc++.6.dylib 0x93704261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x8097b2cb CopiesPagesPDE_Open + 8743607
8 com.adobe.Acrobat.framework 0x8093cbb6 CopiesPagesPDE_Open + 8487842
9 com.adobe.Acrobat.framework 0x8093be15 CopiesPagesPDE_Open + 8484353
10 com.adobe.Acrobat.framework 0x8093d400 CopiesPagesPDE_Open + 8489964
11 com.adobe.Acrobat.framework 0x80d05fc7 0x7feb8000 + 14999495
12 com.adobe.Acrobat.framework 0x80d06172 0x7feb8000 + 14999922
13 com.adobe.Acrobat.framework 0x808c7a88 CopiesPagesPDE_Open + 8008308
14 com.adobe.Acrobat.framework 0x807709d0 CopiesPagesPDE_Open + 6603196
15 com.adobe.Acrobat.framework 0x80770bbb CopiesPagesPDE_Open + 6603687
16 com.adobe.Acrobat.framework 0x80005c8b RunAcrobat + 1357585
17 com.adobe.Acrobat.framework 0x800059c0 RunAcrobat + 1356870
18 com.apple.CoreFoundation 0x96973b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x96973cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x92cc9da4 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x92cc9bbd ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x92cc9a31 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x948b7505 _DPSNextEvent + 657
24 com.apple.AppKit 0x948b6db8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x948afdf3 -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb18c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7feba6b8 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x917f7460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91809d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x921756f5 _pthread_start + 321
5 libSystem.B.dylib 0x921755b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9376724f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9374618e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x93766ecc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task(
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Character count from Acrobat

October 28, 2008, 5:40 am
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Hi all,

I am using the Acrobat 8 professional version. I am using various application to generate the pdf. My clients need the number of characters in the document. Some of the applications support to collect character count, some of not. But my final output for all those applications is/are "pdf". So i got approval from my client to collect the character count from the "pdf" document. I find in the "Acrobat 8 professional Help menu" to do this. But I cant able to find that. Is there any way to get the character count through the PDF? Please help me.
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Darkening .pdf pages

May 23, 2010, 5:00 am
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I scanned 7 pages of a document as a .pdf file but it resulted in an almost unreadable product...too light. Is there a way to darken text? I'm on a Mac OSX.

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Acrobat 10.1.1 crashes in Mac OS 10.7.2

December 3, 2011, 11:04 am
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When I try to launch Acrobat 10.1.1. (X) in mac os 10.7.2 it launches the opening dialogue window with options to shoose what type of project/file I want then seems to close the window and app with no dialogue or error message.

Brand new macbook pro 2.4Ghz. Can not think of any possible issue other than possibly Suitcase Fusion 3 butting in but I still have Acrobat 9.0 on my system and this seems to work fine with no issue.

Any help email briancairnsstudio(at)gmail.com

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Does Acrobat X allow custom shortcuts?

November 24, 2010, 5:42 pm
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This alone would propel me to upgrading from 9 pro if Acrobat X allows it.

 

Any other "must-have" features from a user perspective? I'd rather hear form users than read the Adobe marketing.

 

I create tons of PDFx files for commercial press from Indesign as well as web-ready PDFs for user downloads and am interested in anything which improves that process.

 

Thanks

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How to subtract in a calculation in Acrobat Pro 9

September 8, 2008, 5:55 am
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I'm building a pdf with some calculations. I can do a 'sum, product,average,minimum,maximum'. But how do i subtract 2 fields?
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Create a PDF form to allow users to upload an image in Adobe Reader?

April 27, 2011, 7:50 am
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Heres my MAC workflow.

CS4 Indesign > Acrobat Pro 9 >

 

Forms > Add Edit Form Fields

 

then I create a button. (where I want the image placed)

 

Options > Icon Only, Push

Action > Run Javascript

event.target.buttonImportIcon();

 

Extend features for Reader.

 

But no joy.

 

The image will upload in Pro

But I get an Error in reader

 

NotAllowedError: Security Settings prevent access to this property.

 

 

 

Really, it seem like an image upload would be such a standard requirement?

 

anyway how can I make this happen?

or if I am fighting a losing battle, tell me to quit wasting my time.

Small company, an enterprising solution is not in the budget.

 

Thanks!

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Expiration date on PDF password.

July 25, 2011, 9:59 pm
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Hello, everyone.

 

I would like to set-up an expiration date and/or time on a password assigned to a document to limit access to it.

 

Is there a way (simple, hopefully) to do this ?

 

Thanks in advance.

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Export Bookmarks to Import into another copy of the document.

July 14, 2009, 1:05 pm
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Here's the scenario:

 

Our documents (legal office) can exceed 10,000 pages.  We receive them as PDFs without bookmarks, but need to add bookmarks once we receive them.  We source this out to an outside agency.

 

In the past (with older versions of Acrobat) we were able to send a copy of the doc on DVD to the third party vendor and they would create the bookmarks.  They would then extract an overlay of the bookmarks into a much smaller file, which they could email us.  We would then import that file into our original copy of the document.  I did not participate in this process - it was before my time and has only been described to me.

 

We are reluctant to use ftp to transfer confidential documents, we won't email them (generally too big for that in any case) and we're trying to avoid having to overnight DVDs back again.  Also, we are going to have another agency put the documents through OCR to insert searchable text behind the image, preferably simultaneous to the bookmarking.  We would prefer not to have to keep the documents stagnate (put off OCR) until the bookmarks come back, but if we have to we will.

 

My questions:

 

1.  Does the past scenario ring any bells - is anyone familiar with the process as I've described it?

2.  Does anyone have any idea of how I can accomplish this now, preferable importing the bookmarks back into the OCR converted doc?  I have access to Acrobat versions 6 through 9.

 

I've reviewed a number of posts in this and other forums, but no one seems to have this same question.  We're processing 100k+ such documents and saving even a day (or $10 per DVD to overnight back) would be significant to us.

 

Thanks!

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Password Protect Numerous PDFs in a Batch

September 16, 2009, 1:06 pm
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I have several PDFs I'd like to add passwords to but I do not want to combine them in to one file.

 

Is there a way to batch or run a script that would assign a password to all of the file individually in one fell swoop?

 

Thanks!

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unable to attach PDF to email (Outlook for Mac 2011)

December 13, 2010, 7:29 am
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We are pushing out software upgrades for CS5 and MS Office 2011 for Mac. We've discoverd that we can't use the Attach to email feature in Acrobat. The spinning rainbow wheel pops up for about a minute, and then Acrobat is non-responsive and we have to force quit. We can still drag and drop an attachment so we have a viable workaround but obviously we'd like to be able to use the automated feature.

 

All software is up-to-date.

In the preferences panel of Outlook, we have selected Outlook to be the default mail application.

 

As a sidenote, this feature doesn't work with Acobat X beta either. However, in the beta version of Acrobat X, if we declare Apple's mail application to be the default, it works fine. Unfortunately we use the Office suite as part of our enterprise system, so that's what we need to work with.

 

Has anyone else experienced this? I've logged a ticket with Adobe but I haven't heard back from them yet.

 

Thanks for any advise.

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Acrobat 9: Overprint Preview

November 1, 2008, 7:48 am
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In v7, the option to view a file in OP Preview was on the main menu bar (Advanced, I think). I could toggle it on and off at will. Convenient.

In v9, the only place I find any OP setting is in Preferences>Page Display. Is this correct?

If so, can I assume Use Overprint Preview>Automatic will toggle on OP Preview when a file has overprinting and not when the file has none? Is this the setting most of you use?

With this setting, can I assume the only way to turn off OP Preview when viewing a file with overprinting is to return to preferences settings?

Thanks.
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editing show/hide field list via javascript

December 22, 2011, 9:38 am
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Hello,

 

I have designed some forms in Acrobat that use layers to display different information based on the category of the person filling out the form. They select their category on page of the form and then based on their choice, the rest of the form is customized for that category.

 

The layers were built in Indesign and exported. The form fields are turned on and off via the "show/hide a field" action in the button definition for each layer.

 

The problem is that there are dozens of fields to turn off and on for each button and once I've set the action, there is no way I know of to see a list of which fields are controlled by each button. If I edit the button, I can access the actions list but I have to click on each one in the list independently to see what field is assigned to it, and the list itself is a small scrolling window and every time you close an action it resets to the top of the scrolling window.

 

I would love to be able to see a list of all the fields controlled by this button and what each action does, and ideally to be able to add or edit the actions performed without having to go through this interface. It's really time-consuming and impossible to figure out if I have the hide or show value set up incorrectly because it takes forever to find that particular field's setting again.

 

I haven't learned javascript yet, and I think I need to asap.

 

Meanwhile - on a hunch, I made a copy of the pdf, changed the extension to .zip, and opened it in BB Edit. So, I see lots of these command lines, which I know must be the javascript for showing and hiding the fields. The fieldnames are in parentheses in the code below.

 

So, I can see all of these but how can I edit these? Can I turn these into a script and change them in Acrobat?

 

Is there a simple script "shell" that I can paste them into and have the button run the script instead of the separate actions?

 

1820 0 obj

<</Next 1822 0 R/PreserveRB false/S/SetOCGState/State[/OFF 1562 0 R 1564 0 R 1565 0 R/ON 1563 0 R 1566 0 R 1567 0 R]>>

endobj

1822 0 obj

<</Next 1823 0 R/S/Hide/T(STAFF_CS_txm)>>

endobj

1823 0 obj

<</H false/Next 1824 0 R/S/Hide/T(SUP_MGR_CS_txm)>>

endobj

1824 0 obj

<</Next 1825 0 R/S/Hide/T(STAFF_Comm#_txt)>>

endobj

1825 0 obj

<</Next 1826 0 R/S/Hide/T(STAFF_Comm_txm)>>

endobj

1826 0 obj

<</H false/Next 1827 0 R/S/Hide/T(SUP_MGR_Comm#_txt)>>

endobj

1827 0 obj

<</H false/Next 1828 0 R/S/Hide/T(MGR_Comm_txm)>>

endobj

1828 0 obj

<</Next 1829 0 R/S/Hide/T(SUP_Comm_txm)>>

endobj

1829 0 obj

<</Next 1830 0 R/S/Hide/T(SUP_StaffMgmt#_txt)>>

endobj

 

and on it goes . . .

 

Any help would be GREATLY appreciated!

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create editable pdf from illustrator?

December 8, 2009, 2:48 pm
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Hi, I am new to Acrobat and editable PDFs so sorry if this is a total beginner question and approach to obtaining assistance. We are trying to use a layout we have created in Illustrator and make certain areas of this page "editable" for others to edit - check boxes and text fields/dates, mostly. Would someone know if there is a way to do such a thing? I hope this is not too vague, and thanks for any help!

 

-Steffen

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Acrobat X on OS X 10.6.8 Printing Fails

July 3, 2011, 2:14 pm
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I am printing to an Epson Stylus Photo 280, and have installed the lastest Epson Printer Update 2.7 via software update.

 

Whenever I try and print the printer starts to make noise, but then the printing fails and I get the following error message every time:

 

"Error: /Library/Printers/Epson/InkjetPrinter2/Filter/rastertoescpll.app/contents/MacOS/rasteroes cpll failed"

 

I can print any PDF using preview, but nothing prints via Acrobat X. Any PDF I try instantly fails.

 

Does anyone have any ideas on this, as bascially this makes Acrobat X pretty useless.

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Delete preferences

April 8, 2010, 8:30 am
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How do I reset all my Acrobat 9 settings to the default settings? I assume I need to trash the preferences, but I'm not sure where to find them. Thank you!

 

Julie

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An error was encountered while processing images. An error was encountered while flattening transpa

June 18, 2010, 1:22 pm
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I've looked around on the internet for a solution for this, but I'm finding no answers that help.

 

I keep getting the following errors in Acrobat Pro 9.3 when trying to use the pdf optimizer. It's driving me nuts. I'm trying to compress an Indesign CS5 generated pdf. It contains transparent objects, and all the images are .ai files.

 

If I leave the transparency box unchecked I immediately get this error:

An error was encountered while processing images.

 

If I check Transparency, it shows the little loading bar, as usual, and then when that's done I get this:

An error was encountered while flattening transparent objects.

 

The most annoying part of this, is that I've been using this same file for months now. Every so often the disclosures on it get updated, and I make the edits in Indesign, export, add form fields, and compress using pdf optimizer. Why all of a sudden is it grumpy? Is this a CS5 issue, because this form may not have been updated since I upgraded to CS5 from CS4?

 

I've tried swapping out the .ai files with newly saved CS5 versions. I've tried flattening layers pre-export. I cannot remove transparency, so that's not an option. But, as a test I removed all images before export and the pdf compressed fine. Any ideas? There's no broken links or anything in the Indesign file.

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Problem opening FDF files with Acrobat and Safari

June 10, 2009, 1:00 am
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Hi,

 

When I download a FDF file from a website, Safari opens it, which in turn opens Acrobat Professional (8.1.2), then a Security dialog appears asking if I want to allow access to the site. If I click yes, then another dialog pops up asking the same thing. If I tick Remember my action, and click OK, then Safari and Acrobat start flashing quickly until Safari crashes.

 

Does anyone know why this happens, and what do I need to do to resolve the problem, either with Safari, Acrobat, or on the server?

 

Thanks,

Joris

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Why does my PDF look so CRAPPY when I print through acrobat???

December 24, 2011, 2:45 am
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I have been having troubles with exporting a PDF from an Indesign file.. when I printed the exported PDF from acrobat, text was printing out very pixelated. I was exporting the file in indesign as a press quality pdf. The text looked fine when I viewed it in acrobat and zoomed in, but when I printed it out it looked very pixelated and not as black as it had when I had printed the file directly from indesign.

 

so this is what I've figured it out so far... I was exporting to PDF in indesign then opening it in adobe arobat pro and printing from there... for some reason when I went into my advanced print settings in acrobat, it was set to "print as image: 100 dpi." I changed it and it printed out better but not perfect. To double check it was adobe that was causing the issue, I opened and printed the pdf through mac preview. This looked perfect - - exactly like it did when I printed through INDD.

 

So my questions are, 1> WHY does it automatically printing as an image 100 dpi in adobe? and 2> how can I change this setting so when my client opens it up, they dont have to mess with any of the print settings to get it to look how it's supposed to? Is this a setting I can change when I save the file? I want to make sure it prints out correctly because one of the fonts used is ultralight and can look very very light if printed incorrecty. It looks perfect when I print through preview, but even printing as an image in 600 dpi through acrobat pro, the ultralight font looks lighter and more faded than it should (and than it does in the preview and INDD printed files). If i unselect the "print as image" checkbox, the ultralight text looks better but still not perfect. So that would make my second question >> WHY is the print quality worse when I print through adobe, and how can I remedy this? Any ideas??? Any help much appreciated!

 

**using acrobat pro 9.4.6 on mac osx 10.6.8

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